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I was discussing "The Head Waiter" with my friend Joyce, the author. She wasn't going to write any more about it, and I thought there was more to tell. She challenged me to do so, but from Tom's perspective, and that's what I'm doing.

***

I manage one of the franchises of a popular casual restaurant. A year and a half ago, the job provided me with a life-changing experience. Ed, one of my waiters, had tried two different credit cards from a customer named Daisy, and they were both declined. She wanted to leave one of the cards with us while she went to get cash, but he wasn't willing to risk it, and the food would have come out of his paycheck. He brought me out to deal with her. Daisy was still sitting in her booth. (The rest of her party had already left, having paid for everyone's food except hers and her boyfriend's.) I found out later she was 23, but she looked young enough that even the most negligent member of the bar staff would have carded her. I sat opposite her and introduced myself. "I'm Tom, the head of the wait staff. Ed tells me your cards were both declined?"

Company policy in cases like this is that we get a photo ID with their current address and bill them. Most people make good, but if they don't, they're found out the next time they try to order alcohol, and they're thrown out. I didn't get a chance to follow through, though. ...

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